Revioo
Reviews and e-reputation management platform, built for multi-location SMEs.
Measurable results
Key indicators observed after launch.
200+
Figma screens produced
18 h
Users tested on prototype
−42 %
Product validation secured
Context
The client and their challenge
Revioo is a UX/UI concept commissioned by a SaaS publisher who wanted to validate the experience before investing in development. Our mission: turn a complex roadmap into simple user journeys, test on 12 target users, and deliver a production-ready design system.
About the project
Revioo
Revioo centralises every customer review (Google, Facebook, TripAdvisor, internal forms) in a single dashboard. AI-suggested replies, alerts on negative ratings, per-location ranking and monthly digest. A complete UX/UI concept delivered in Figma: 60+ screens, interactive prototype and a full design system.
Project previews
Revioo
The challenge
- Reviews scattered across 5 to 10 platforms: no overview, late replies, deteriorating reputation.
- Reply-writing is time-consuming: community managers spend 2 hours per day responding across platforms.
- Missed alerts: a negative review detected too late can drag the average rating down for weeks.
- No multi-location steering: impossible to compare performance across each point of sale.
- No qualitative analysis: recurring themes (welcome, price, cleanliness) don't surface from raw reviews.
Our answer
- Unified inbox: every review on one screen, filterable by platform, rating, keyword and location.
- AI-suggested replies: 3 context-aware drafts per review, community manager just validates.
- Real-time alerts: instant push on any < 3-star review, escalation to manager beyond 4 h without reply.
- Multi-location dashboard: NPS, average rating, review volume and reply rate per point of sale.
- Semantic analysis: automatic extraction of positive and negative themes, alerts on emerging topics.
What our client says about the delivered project
« CodingArt's UX work saved us from coding in the dark for 6 months. The tested prototype made us pivot 2 key journeys before a single line of code. »
Sandra El Khoury
Head of Product — Revioo
How we delivered this project
The proven process refined over 100+ projects: transparent, iterative, no surprises.
Brief & scoping
Discovery workshop, audit of existing assets, measurable business goals, planning and quote within 48 hours.
UX/UI design
Wireframes, high-fidelity mockups, interactive prototype, 2 revision cycles included.
Development
Agile sprints with weekly demos. Clean code, automated tests, Core Web Vitals optimised.
Launch & support
Load testing, training, smooth go-live. 30-day warranty + optional maintenance plan.
Discover more projects
More case studies in the same category, or browse all our projects.
